Take 100% responsibility for your life Success Principles #1

One of the interesting formula that comes with this principle is this:

E + R = O
E – “Events of your lives”
R – Your “responses” to those events
O – The “Outcomes” you experience

As a professional global speaker, “travels, airports and hotels” are a major part of my life.  I remember in one of those flights from Malaysia to Chicago / New Orleans in US, my transit in Paris was supposed to be for 2 hours only. When I got to Paris after a 15-hour flight from Kuala Lumpur, I found out that my connecting flight time was not on displayed at the departure board. After trying to get the information from many people, I realized that the flight was delayed for 4 hours.

At that point, frustration was mounting.  After 2.5 hours later, I was advised that the plane will not fly out from Paris at all due to some technical issues. I was eventually assigned to another flight via London to reach my destination in Chicago. What was initially a 2-hour transit ended up as a 6-hour of waiting time. I eventually arrived in Chicago at 6.30 pm instead of 9.30 am. Total amount of time for the delay was 9 hours and to make matters worse, my luggage got lost in transit and did not arrive in Chicago. Does this sound familiar? Has that happened to you before?

The above was the whole sequence of events that happened (E). Although frustrated and tired, I decided that it was pointless for me to be in that state. I chose to respond by using the “waiting time” to work on my upcoming presentations, emails and catch up reading my business books. (R). I became more productive, less stressful and the trip was more enjoyable (O). I have a whole new set of business & casual attire “sponsored” too, thanks to the travel insurance claimed on the delayed luggage.

So the question is this, do you let the events of your life take center-stage & dominate your thoughts, feelings and actions? Or do you choose your responses in a way to get a positive outcome?

Will you take 100% responsibility for the ‘R’ in your life to achieve the ‘O’ you desire?


S.E.R.V.I.C.E. Practice 1
Understand yourself first before serving others

As the first of a 7-part educational series from my book, “Winning Clients’ Loyalty – 7 Proven Practices to convert clients into Amazing Fans”, please enjoy learning more about Self-Mastery.

What is Self-Mastery?
Do you sometimes regret your actions? Do you wonder how your personal and working life will be so much better with the benefit of hindsight? Do you experience personal conflicts? Do you sometimes experience a pervasive sense of powerlessness and hopelessness?

My curiosity to understand more on the area of self- awareness and this led me to discover how emotional intelligence influences self-mastery.

“Emotional intelligence is the ability to perceive emotions; to access and generate emotions so as to assist thought; to understand emotions and emotional knowledge; and to reflectively regulate emotions so as to promote emotional and intellectual growth.” This was defined by  Peter Salovey and John Mayer in 1990.

How can you practice EQ in a very short time?

1. Know yourself
– Ask yourself “what am I feeling?”
Begin to notice your feelings and reactions. When you ‘Know Yourself’, you are more aware of your feelings and your ability to recognise the patterns or reactions that those feelings bring about.

2. Choose yourself
This provides the “how”: how you can choose to take action and how to influence yourself and others. Instead of reacting instantly, ask yourself, “What options do I have?”

3. Give yourself
This is the pursuit that delivers the “why”.
When you give yourself, you are clear and full of energy, so you stay focused on why to respond in a certain way, why you should move in a new direction, and why others should come on board with you. It is about connecting to your vision and putting your mission into action so that you lead and move forward with purpose.
Ask yourself, “What do I really want?” “What’s important to me?”

How will you respond when the customers say NO to you the next time? What is your level of optimism when the going gets tough in sales? How well do you listen to your customers, your colleagues, your team?

In working with many hospitality sales and service professionals over the last few years in Asia Pacific and the Middle East, this awareness has been beneficial in helping them engage better with their clients, build more customer loyalty and achieve higher sales results.

Success Principles – Serve it Forward


Happy New Year my friends!

Are you looking to increase your income, grow your business, deepen your relationships, get clarity on your life’s purpose or to make a purposeful difference in 2016?

I had the fantastic opportunity to meet and learn from Jack Canfield last November from his best selling book, “The Success Principles“. Would like to start 2016 by Serving it Forward.

Here are 3 of my favorite Success Principles (SP):

1) SP # 1 – Take 100% Responsibility for your Life

2) SP # 17 – Ask! Ask! Ask!

3) SP # 53 – Practice Uncommon Appreciation

What are your favorite Success Principles?

Here is an opportunity for you to experience Jack Canfield’s Success Principles 10-Day Transformation online course – my complimentary FREE GIFT to you for a breakthrough success this year. It is full of content and practical tips you can apply. ( Click here to access: https://goo.gl/WjY6Lp )

Have a great year ahead and if I can be of assistance, I am At Your Service.

Cinderella Story do Happen!

As the President of the Global Speakers Federation, I was delighted to attend & participate in the Canadian Association of Professional Speakers (CAPS) Convention in Halifax, last December. This brought me to the Marriott Halifax Harbourfront Hotel & Suites.

Prior to my career as a professional speaker and executive coach, I have worked for many years with Marriott International in Asia Pacific. It is here that I learnt about the Marriott’s Core Values – Spirit to Serve philosophy.


I was indeed happy to see the “Spirit to Serve” being brought to life by Judith, one of the banquet servers who was part of the banquet team during the Convention.

Judith was approachable, friendly and was always ready to help when it comes to delighting her guests from a service perspective. She has worked in the hospitality industry for 53 years (28 as a banquet server).

I find her to be a real gem as a true service ambassador in delivering unique & memorable experiences for her guests. And she enjoys doing it! It was not a job for her. it was her way of life. Her genuine smile readily radiant the people she interacts with.

I later found out that even though she has served so many people in the course of her career (including dignitaries, celebrities and royalties), Judith at 67 years old, has never had the chance to attend a Gala Dinner or a President’s Ball herself.

This led to a group of leaders and speakers to show our appreciation to Judith by inviting her to the Convention’s President Gala Dinner. It was a formal black tie event. It was amazing to see the leaders stepping in to get approval from the hotel for her to attend. Others took Judith shopping and sponsored the outfit and the accessories as she has no special clothes or shoes for such an event.


When Judith showed up during the President Gala Dinner, everyone was so happy that she could attend. She was literally transformed into a Cinderella for the evening. It was really Judith’s night to savor and remember. The incredible appreciation shown by everyone was truly overwhelming. I was so happy for her. She truly lived the Spirit to Serve philosophy and was Serving it Forward. She was recognized for all her efforts.

This experience I had with Judith reinforced my belief on the Power to Serve it Forward. When you begin to do things for others willingly without expecting any in return, greater reward circles back to you in due time. “It is more blessed to give than to receive”, as the saying goes. And Cinderella story do happens.

What are your thoughts on this?