Your Conference Keynotes
What You Will Gain

You and your conference delegates will receive the full spectrum of conference keynote options to help your organization achieve greater productivity and business success. Everything from the fundamental of excellence, delivering superb motivational keynote speeches to the development of your talents and teams to performing at a higher level of performance.

Sales Keynote
A high-performance sales and service culture is important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue.
Service Keynote
Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term.
Leadership Keynote
In a world of continual change and constant evolution, the need for leaders to be equipped with the right leadership competencies becomes even more important.
A. Sales Keynote
1. Achieving a Winning Sales & Service Performance Culture

A high-performance sales and service culture are important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue. The focus on this one-hour high impact learning session will be on the attainment of a high-performance sales & service culture & mindset, working together as a focused aligned team, resilience, adaptability and optimism during disruptive times.

  • Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team.
  • Embrace trust as an important element to the change process and how it can be developed further between you, your sales team and your customers
  • Discover how optimism, resiliency and mental toughness increases personal energy and sales efficiencies during disruptive times.
2. Winning Client’s Loyalty
7 Proven Practices to Convert Clients to Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization.

In this keynote workshop, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed at helping you discover the “how to”. It is about helping you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

Key Learning Outcomes

  • Increase your personal self-mastery skills in the areas of self-awareness & emotional effectiveness
  • Increase your influential communication, productivity and teamwork cooperation of the individual vis-à-vis team, both written and verbal communication
  • Develop better customer Engagement, Relationship & Connection for higher retention & loyalty to both internal and external customers
3. Imagine The Possibilities
For breakthrough Success in Sales, Relationship & Performance

Motivational and Transformational Keynote that inspires, challenges and empower people to rise up from their current state and imagine the possibilities and potential that is within them.
It is about experiencing the breakthrough in achieving success in their personal and professional life. Imagine the Possibilities for greater performance, productivity, and profitability.

Key Learning Outcomes

  • Challenge and inspire the participants to go beyond their self-limiting beliefs in Life & Work
  • Building key and meaningful relationships in achieving success and breakthrough in interpersonal and work relationship
  • Achieving personal mastery and ownership to making the ‘Possibility’ a ‘Reality’ for higher productivity, performance, and profitability
B. Service Keynote
1. Winning Client’s Loyalty
7 Proven Practices to Convert Clients to Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization.

In this keynote workshop, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed at helping you discover the “how to”. It is about helping you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

Key Learning Outcomes

  • Increase your personal self-mastery skills in the areas of self-awareness & emotional effectiveness
  • Increase your influential communication, productivity and teamwork cooperation of the individual vis-à-vis team, both written and verbal communication
  • Develop better customer Engagement, Relationship & Connection for higher retention & loyalty to both internal and external customers
2. Real Customer Care with EQ
How does emotional intelligence work in customer care and employee engagements?

Managers can easily be distracted by administrative requirements of running a team — and while the emails and processes matter, ultimately service is delivered by PEOPLE.  In the end, skill development, EQ appreciation, and relationship mastery contribute the most to retaining talents, employee engagement, and your profitability.  In order to build these capabilities, managers need EQ themselves.

The key to building a real customer care culture (both internally & externally) is directly related to the engagement and emotional intelligence skills of the manager. Great leaders and managers recognize the necessity to understand, relate and communicate with a wide variety of people for a great service experience. The great manager also recognizes that each person is motivated and responsive to different stimuli and has different needs.

Key Learning Outcomes

  • Achieve personal mastery and ownership in making the “Possibility” a “Reality” for higher employee’s productivity, engagement and loyalty.
  •  Build key and meaningful relationships that matter, center around EQ, in achieving impeccable service experience and breakthrough in the interpersonal and business relationship.
  • Learn three different ways to motivate and develop the capabilities of your leaders in delivering real customer care.
3. Leading and Inspiring a Winning Sales and Service Culture

Every leader wants a productive, efficient, and effective team that can achieve its goals and performance. And in today’s competitive business environment, sales teams are increasingly chasing more aggressive goals with greater pressure to over-achieve.

Sales culture is important because the efficiency, effectiveness, and productivity of an organization’s sales force has a direct and significant impact on revenue. The focus on this motivational session will be on the attainment of a high-performance sales culture, working together as a focused aligned team, changing customer needs/customer trends, resilience, adaptability, and optimism during disruptive times.

Key Learning Outcomes

  • Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team.
  • Explore the changing customer needs/trends and how this will influence buying decisions.
  • Discover how optimism, agility and mental toughness increases personal energy and sales efficiencies during disruptive times.
C. Leadership Keynote
1. Transformational Leadership for Success

In a world of continual change and constant evolution, the need for leaders to be equipped with the right leadership competencies becomes even more important.
This session will identify what tomorrow’s leaders will need to know, do and believe in order to successfully lead in the future.

Key Learning Outcomes

  • Embrace the transformational leadership competencies based on the research and brain science of emotional intelligence to successfully lead in the future.
  • Apply the three dimensions of trust to improve the level and quality of engagement and trust-building for higher productivity and performance.
  • Develop the 5Cs of Mental Toughness to succeed in a demanding and fast-paced environment for leadership success.
2. The Power of the ‘R’ Factors

The Power of the ‘R’ factors looks into how you can lead, engage, effectively and thrive in disruptive times.

This session will provide you with empowering tools to achieve a higher level of self-awareness, discover your success patterns and navigating emotions for greater productivity and performance. It is about the responses, relationships, resilience and readiness for results that make the difference between success or failure in disruptive times through the Power of the ‘R’ Factors.

Key Learning Outcomes

  • Embrace the self-leadership competencies to successfully navigate your way to success to inspire your team.
  • Develop strategies for high trust engagements and relationships that matter.
  • Develop the resilience and agility needed to sustain and exceed the level of performance and business success.
3. Leading and Inspiring a Winning Sales and Service Culture

Every leader wants a productive, efficient, and effective team that can achieve its goals and performance. And in today’s competitive business environment, sales teams are increasingly chasing more aggressive goals with greater pressure to over-achieve.

Sales culture is important because the efficiency, effectiveness, and productivity of an organization’s sales force has a direct and significant impact on revenue. The focus on this motivational session will be on the attainment of a high-performance sales culture, working together as a focused aligned team, changing customer needs/customer trends, resilience, adaptability, and optimism during disruptive times.

Key Learning Outcomes

  • Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team.
  • Explore the changing customer needs/trends and how this will influence buying decisions.
  • Discover how optimism, agility and mental toughness increases personal energy and sales efficiencies during disruptive times.
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